Terms of Sale
Sales conditions for private clients
The acceptance of the order by ZAS robapinzas.com implies that you have read and accept the following conditions of sale for private customers, authorizing ZAS to respond to your request by email, telephone or other means. The conditions here exposed refer to the "General Area" of robapinzas.com and for retail sale.
The prices shown in each product sheet are final prices with VAT included, in these prices it is not included, unless otherwise indicated, neither the price of transport nor the different surcharges according to the payment methods chosen by customers, such charges are the following:
Payment methods accepted for Private customers
Cash on delivery: They are sent by Post or Courier (** peninsula only) against reimbursement, paying the total amount of the order plus the shipping costs to the carrier when the package is delivered to your home. This type of payment has a surcharge of 3.9%, with a minimum of € 2.95
Paypal payment: If you have a PayPal account now we also offer you this type of comfortable and safe payment. This type of payment It has a 3% surcharge (commissions from the Paypal platform) with a minimum of € 1.75
Bank Transfer Payment: You can pay your orders by bank transfer. Once we have verified that there are stocks in the warehouse, we will inform you of the total and the bank details to make the payment. Zas will send the order once payment is received.
We accept payments with VISA and MASTERCARD Cards. Payments are made through the La Caixa payment gateway in a secure way. Zas do not have access to such data.
SHIPPING MODES SPAIN and PORTUGAL
We send your orders with the best agencies and at the cheapest prices, also your shipments are free depending on the amount of the order and its weight with infinite combinations so you can choose the most convenient shipping method at any time. These are some of the companies we work with to send your packages:
|Shipping mode||Delivery time (from departure)|
|Pick up at the Post Office - Standard 48-72H from departure for Spain:|
|Home delivery - Special 48-72 H from departure|
|Urgent High Priority delivery in 24 H from departure.|
|Urgent High Priority delivery in 24 H from departure|
|Special Bulky Packages (furniture etc) delivery in 3 days from departure|
Note * Deadlines for shipments to Cetuta, Melilla and Baleares they are from 3 days to 1 week from departure. Shipping prices vary based on the weight of the package and these prices are shown in the shipping information in step 3 of the shopping cart.
Transit times and order processing times as well as delivery estimate information are only estimates based on information provided by carriers and our own experience. These estimates may be significantly higher if you select a type of payment NOT instantaneous (such as payment by Bank Transfer), or in times of large accumulation of orders. In any case, the delivery estimates shown on the screen must be taken as such and in no case DO they SUPPLY a guarantee or commitment to delivery within the estimated timeframe by ZAS.
In case of suffering the long delay or suspected loss of the shipment, we will contact the different carriers for your claim and if necessary we will file the necessary claims until either the delivery of the shipment occurs or the carrier declares it lost. Upon receipt of the resolution by the carrier, we will proceed, either to replace the product to the client or to make its full payment.
See the shipping and payments section to access updated shipping and payment prices https://www.robapinzas.com/secciones/ver/gastos-envio/envios
For international shipments, the price is calculated depending on the country of destination and weight
If you are not satisfied we accept returns as long as you notify us within 14 days from the date of receipt of the order.
Returns on defective materials or other causes will be accepted, the return costs being borne by ZAS only in the event that the item was defective, or an error occurred when placing the order in the warehouse. In no case are refunds paid on shipping costs or refunds for surcharges of the different non-standard means of payment that the customer freely selects. Returns from ZAS robapinzas.com customers will preferably receive a refund of returns through a code - discount coupon redeemable in our online store.
To make a return of a product please click here: MAKE A RETURN
Notes to note:
* If the return was due to an error on our part or the item was defective we will send a shipping label so that the return does not cost you money.
* Items must be returned as received with its original label and packaging. ZAS reserves the right to refuse the return of an item with signs of having been used, damaged or improperly manipulated.
* For hygiene reasons we do not accept returns of earrings or piercings
* Returns are only paid in cash for defective items when the client requests it.
* An article whose fault is present in it before its sale is considered defective.
* You have a withdrawal period on the order received of 14 days from the date of purchase. Indicate that you want to use your right of withdrawal when requesting a return. In case of withdrawal if the order resulting from the return does not reach the one required for free shipping we will discount the cost of the initial shipment of the order
* In the event that the carrier fails to deliver and returns the package to us for reasons beyond our control: If the customer wants us to resend the order, he must pay both the new shipment and the cost of the return shipment. If the client wants a refund of the amount, we will deduct from the amount both the cost of the initial shipment (even if it was free for the client) and the cost of the return shipment.
* Once you receive the return authorization RMA, you have a maximum period of 14 days for us to receive the returned product in our warehouse, once this period has elapsed without we having received the product, the return will be definitively canceled, we will deny receipt and you cannot choose neither to changes nor to the refund of the amount paid.
IMPORTANT: Please do not send returns without RMA postage or cash on delivery as they will be rejected
ZAS reserves the right to modify the conditions of sale without prior notice.