Terms of Sale
Sales conditions for private clients
The acceptance of the order by ZAS robapinzas.com implies that you have read and accept the following conditions of sale for private clients, authorizing ZAS to respond to your request by email, telephone or other means. The conditions set forth here refer to the "General Area" of robapinzas.com and for retail sale.
The prices shown in each product sheet are final prices with VAT included, in these prices it is not included, unless otherwise indicated, neither the price of transport nor the different surcharges according to the payment methods chosen by the clients, said charges are as follows:
Payment methods accepted for Private customers
Cash on delivery: They are sent by Post or Courier (** peninsula only) against reimbursement, paying the total of the order plus the shipping costs to the carrier when the package is delivered to your home. This type of payment has a surcharge of 3.9%, with a minimum € 2.95
Paypal payment: If you have a PayPal account, now we also offer you this type of convenient and secure payment. This type of payment has a 3% surcharge (commissions from the Paypal platform) with a minimum of € 1.75
Bank Transfer Payment: You can pay your orders by bank transfer. Once we have verified that there are stocks in the warehouse, we will inform you of the total and the bank details to make the payment. Zas will send the order once the payment is received.
We accept payments with VISA and MASTERCARD Cards. Payments are made safely through the La Caixa payment gateway. Zas do not have access to such data.
Ahota you can also pay for your purchases through BIZUM, quickly, easily and safely: https://bizum.es/
SHIPPING MODES SPAIN and PORTUGAL
We send your orders with the best agencies and at the cheapest prices, and your shipments are free depending on the amount of the order and its weight with infinite combinations so that you can choose the most convenient shipping method at all times. These are some of the companies we work with to send your packages:
|Shipping mode||Delivery time * (from departure)|
|Pick up at the Post Office - Standard 48-72H * from departure for Spain:|
|Home delivery - Special 48-72 H * from departure|
|Urgent High Priority delivery within 24 hours * from departure|
|Special Bulky Packages (furniture etc) delivery in 3 days from departure *|
Note * Deadlines for shipments to Cetuta, Melilla and Baleares They are from 3 days to 1 week from departure. Shipping prices vary depending on the weight of the package and these prices are shown in the shipping information in step 3 of the shopping cart
The transit times and processing times of the orders as well as the information on the delivery estimate are only estimates based on the information provided by the carriers and our own experience. These estimates can be significantly higher if a type of payment NOT instantaneous (such as payment by Bank Transfer) is selected, or in times of great accumulation of orders. In any case, the delivery estimates shown on the screen must be taken as such and DO NOT IN any case imply a guarantee or commitment to deliver within the estimated terms by ZAS.
In case of prolonged delay or suspicion of loss of the shipment, we will contact the different carriers for your claim and, if necessary, we will file the necessary claims until either the shipment is delivered or the carrier declares it lost. Once the resolution is received by the carrier, we will proceed, either to replace the product to the client or to make its full payment.
CHECK THE PRICES OF ALL SHIPMENTS ACCORDING TO WEIGHT / DESTINATION IN THIS LINK
For international shipments, the price is calculated based on the country of destination and the weight
If you are not satisfied we accept returns as long as you notify us within 14 days after the order is received.
Returns on defective materials or other causes will be accepted, the return costs being borne by ZAS only in the event that the item was defective, or an error had occurred when placing the order in the warehouse. In no case are returns on shipping costs or returns for surcharges of the different non-standard means of payment that the client selects freely. Returns from customers of ZAS robapinzas.com will preferably be reimbursed for returns through a discount coupon code redeemable in our online store.
To return a product please click here: MAKE A RETURN
Notes to note:
* Important Note, ALL of our items are handcrafted in small workshops, garments may show imperfections in dyes, seams, or others. Said imperfections must be considered as part of the design itself and in no case will they be considered as manufacturing defects.
* Items must be returned as received with their original label and packaging. ZAS reserves the right to refuse the return of an item with signs of having been used, damaged or tampered with.
* For hygiene reasons we do not accept returns of earrings or piercings
* Returns are only paid in cash for defective items when the customer requests it.
* An item whose lack is present in it before its sale is considered defective.
* You have a withdrawal period on the order received of 14 days from the date of purchase. Indicate that you want to make use of your right of withdrawal when requesting the return.
* If it is the case that the carrier does not manage to deliver and returns the package for reasons beyond our management: If the customer wants us to send the order again, they must pay both the new shipment and the cost of the return shipment. If the customer wants a refund of the amount, we will deduct from the amount both the cost of the initial shipment (even if it was free for the customer) and the cost of the return shipment.
* Once you receive the RMA for the authorization of the return, you have a maximum period of 14 days for us to receive the returned product in our warehouse, after this period has elapsed without us having received the product, the return will be definitively canceled, we will deny receipt, not being able to opt neither to changes nor to the refund of the amount paid.
* For Free shipments to be promoted shipments in which we assume the cost of the shipment and the customer will cost € 0, the essential condition that the total amount of the final purchase amount to the amount required according to the type of shipment / weight of the package / destination of the merchandise marked in the shipping table (See shipping table). In case of withdrawal, if the final amount, calculating the amount paid less the amount of the refund object of withdrawal, no longer amounts to the amount necessary for the shipment to be promoted at cost 0 according to the shipping table and the initial shipment selected was a shipment NOT marked as standard, the amount of said shipment will be deducted from the return amount. These conditions only apply if the client requests a refund of the amount in cash. If the customer accepts a discount code as a form of payment for the withdrawal, the discount code will include the full amount paid even if it was a shipment NOT marked as standard.
IMPORTANT: Please do not send returns without RMA postage due or cash on delivery as they will be rejected
ZAS reserves the right to modify the conditions of sale without prior notice.