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Returns

We accept returns

About defective materials or for any other cause by contacting within 14 days after the date of receipt of the order. If you want to make a change, you must place a new order using the discount coupon that we will send you when we receive the items you want to return.

Make a product return in these 4 easy steps:

1- Contact with us following this link, or send an email to orders@robapinzas.com indicates the your order number y  the references of the items you want to return and await confirmation, we will respond to your request in 1 or 2 working days (usually even less)

2- Once you receive confirmation and the RMA revolution code, Send the articles by your means.

3- Once we receive the return, we will proceed to make a Discount coupon for the value of the returned items. The coupon is redeemable in our online store.

4- Use the coupon in robapinzas.com, using the code in the corresponding box of the shopping cart, if the new order exceeds € 25 * (not counting the coupon amount) the new shipment will be Free of charge.

In case of returns by defective materials, or by error ZAS when ordering, follow the steps above, INCLUDING PHOTOGRAPHS  of the products defective. Once reviewed if the problem with the products is accepted as defects in them, we will send a shipping label so that the return will be free.

* Items must be returned as received with its label, packaging. ZAS reserves the right to deny returns of items if they do not have the original label and packaging or with signs of having been used, damaged or tampered with.

* For hygiene reasons we cannot accept returns of earrings or piercings

* We only pay cash returns for defective items when the customer requests it. These are paid with the same payment method that the customer used to pay for the order, except if it was paid on delivery, which are paid by bank transfer.

* An item whose lack is present in it before its sale is considered defective.

* If the return was due to an error on our part or the item was defective, we will try to correct the error in the most satisfactory way possible by sending a new item or making an exchange.

* You have a withdrawal period on the order received of 14 days from the date of purchase. Indicate that you want to make use of your right of withdrawal when requesting the return. In case of withdrawal if the order resulting from the return does not reach the required for free shipping, we will deduct the cost of the initial shipping of the order.

* Free shipments are assigned based on the destination of the package / weight / and type of shipment selected, Access the table to see the destination / weight / type of shipment and the amounts for which each shipment is free.

* If it is the case that the carrier does not manage to deliver and returns the package for reasons beyond our management: If the customer wants us to send the order again, they must pay both the new shipment and the cost of the return shipment. If the customer wants a refund of the amount, we will deduct from the amount both the cost of the initial shipment (even if it was free for the customer) and the cost of the return shipment.

* Once you receive the RMA for the authorization of the return, you have a maximum period of 14 days for us to receive the returned product in our warehouse, after this period has elapsed without us having received the product, the return will be definitively canceled, we will deny receipt and cannot Opt for changes or reimbursement of the amount paid.

IMPORTANT: Please do not send returns postage due, cash on delivery, or without the return code as they will be rejected

ZAS robapinzas.com


TELEPHONE ATTENTION:
956680448 / 956685301

Monday to Friday from 8:00 a.m. to 15:00 p.m. - Saturdays from 9:00 a.m. to 15:00 p.m.
C / Bailén 44. 11380 Tarifa (Cádiz) Spain
orders@robapinzas.com

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